cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

80 TB of our data have gone missing

80 TB of our data have gone missing

Daniel122
New member | Level 2

Hi there.

 

Since 2 days we are missing almost 80 TB of data. This "data-loss" results in the company not being able to operate properly. The loss is due to some malfunction in the Dropbox system (no mass deletion, no sync errors, ...) Rewind on folder level running since yesterday afternoon- no results yet.

 

Trying to reach a dropbox support member more senior than 1st level support... Anyone who can help from the dropbox team?

 

Thanks

3 Replies 3

Nancy
Dropbox Staff

I’m sorry to hear this happened, @Daniel122

 

Have you checked your Deleted files and  Events page? And if yes, what do they report? 

 

Other than that, I can see you already have a ticket with our support team and our specialists are looking into your case. Since I understand the urgency of the matter, I’ve left them an internal note as well on your behalf.

 

I’ll be here, if you need something else.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Daniel122
New member | Level 2

Hi @Nancy,

 

thanks for reaching out.

 

Deleted files and events pages show nothing- already checked with your support team.

 

Is there any way to get someone higher up in the inner workings of Dropbox to contact us? Right now we hear nothing back, don't know what to do and wait for the data to magically appear again... VERY FRUSTRATING!

Nancy
Dropbox Staff

I totally understand your frustration. In general, keep in mind that it takes some time for the team to review the case (depending on their workload, as well), but they should get back to you as soon as possible. 

 

It looks like your case is already being handled by our specialized team, so an advanced agent will reply back to your emails directly.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    Daniel122 New member | Level 2
What do Dropbox user levels mean?