Account Merge

CEM1975 · ‎04-30-2021

Hi, I inadvertently accepted an invitation to merge my account with a clients (I thought I was accepting a file share only). They now have control of my account and I don't know how to un-merge. To start with they deleted me, which deleted all my files (I could have cried!) I have been re-instated, so I have my files back, but I have no admin rights as I am a member in their account. I'm very concerned about the confidentiality of my files and I really need to know how do I get my account back? Thank you!

Mark · ‎04-30-2021

Hi @CEM1975

The team admin needs to remove you from the Team - you cannot do it yourself.

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CEM1975 · ‎04-30-2021

Thanks for the advice. Is there a set of instructions for doing this? The team admin is a complete novice. Last time he deleted me completely!

Megan · ‎04-30-2021

Hey @CEM1975, wishing you a great Friday!

Here's the Help Center article your admin needs, in order for him to covert, and not delete your account.

Enjoy your weekend, and if you have more questions I am here.

Megan
Community Moderator @ Dropbox
dropbox.com/support

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Account Merge

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