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All my files are gone. Can I restore them somehow?

All my files are gone. Can I restore them somehow?

Sariva6
Explorer | Level 4

I received a notice that someone had signed into my account and it wasn't me.  I immediately changed the PW and enabled 2-factor authentication, but within 3 minutes, ALL MY FILES WERE GONE!  It's the weekend and dropbox isn't providing service.  Can anyone help?  Literally every file is gone.

1 Accepted Solution

Accepted Solutions

Re: ALL FILES GONE

VlKa
Helpful | Level 5

Sariva6,

Try connecting to your cloud drobox and using the dots to view all deleted files. In the standard version, the files remain in the cloud for 30 days. Use the RESTORE command to try to restore them. Good luck Vlastimil

 

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2 Replies 2

Re: ALL FILES GONE

VlKa
Helpful | Level 5

Sariva6,

Try connecting to your cloud drobox and using the dots to view all deleted files. In the standard version, the files remain in the cloud for 30 days. Use the RESTORE command to try to restore them. Good luck Vlastimil

 

Re: ALL FILES GONE

Sariva6
Explorer | Level 4

Thank you.  I was able to restore all my files.  It was a bit time consuming, but crisis averted.  

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    Sariva6 Explorer | Level 4
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    VlKa Helpful | Level 5
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