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We’ve covered lots of big life moments in our ‘How we use Dropbox’ series - and now we even have some tips on how you can use Dropbox to keep the planning of a wedding as easy and as painless as possible over here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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Re: All my photos disappeared

Re: my photos disappeared

Isabel30
Explorer | Level 3
I cant access to this link, it apppears that I deleted on april 27, Im free users.

help

Isabel30
Explorer | Level 3

I am disappointed with Dropbox because my photos are missing and they have not provided me with any help in recovering them. I even paid for a pro plan and with this I couldn't solve anything.

Re: help

Mark
Super User II

Hi @Isabel30 

 

Paying for a Pro plan does not work retroactively - so the benefits of being paid only work from the day you paid. 


 


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Re: All my photos disappeared

ramyaabg
New member | Level 2
Hi I am ramya..
I was having dropbox account in my Samsung s3 I9300 in 2014 after dat I did not used the same phone.. and now the problem is in that mobile phone dropbox is not working and I can't see my camera uploads it is showing thumbnail failed to load.. I need those photos back please help me..

Re: All my photos disappeared

Nancy
Dropboxer

Hi @ramyaabg, thanks for posting here!

 

From what I understand, you’re missing pictures from your Dropbox account, correct? 

 

As a first step, can you go here and here and let me know if you can see your missing files?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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