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Backup error deleted my files. How to find them?

Backup error deleted my files. How to find them?

wedding man
Explorer | Level 3

Sync as usual.
A message window related to the backup function appears.
I clicked OK without thinking and the files on my computer disk disappeared.
It is backed up to Dropbox. It stopped while backing up, and some of the photos were restored. Important videos and zip files
It disappeared from my computer. It's not on dropbox, nor on my computer.
What should I do? It may not have been processed due to the large capacity.
How can I restore it in the middle? Where did my files go?

What to do if the index of the zip file is changed while being backed up by dropbox and is not recognized by my computer

i am desperate now..
I don't know why the files that were backed up disappeared from my computer
and are not in Dropbox when the computer stopped working during the backup.
this is my whole life precious wedding tour memory..
this is list that lost zip files name.

C:\Users\user\Desktop\신혼여행(동영상).zip
C:\Users\user\Desktop\신혼여행(사진만).zip

4 Replies 4

Re: Backup error deleted my files. How to find them?

Megan
Dropboxer

Hey @wedding man, let's look into this! 

 

You mentioned that after enabling Computer backup, the feature stopped after a while. Can you clarify what happened exactly? Did you see any error messages? 

 

Did you face any device problems?

 

Have you checked your account's deleted files page for the missing files, or your recycle bin on your computer?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Backup error deleted my files. How to find them?

wedding man
Explorer | Level 3

no, there is no any problem in my devices...

it just fly away my zipfile while backup.

 

i don't want backup but it will be processing by my mistake clicking.

then i stopped immediately, unfortunately laptop files moving in dropbox.

i think that files label was transferred to dropbox, its changing probably. so i cant see it in my laptop. and same situation in dropbox.

consequently, that important my zip files were flew away.. there is no caution sentences, there is no error message.

 

Is there any way for the administrator to check using my account?

 

Perhaps the zip files were floating in the sky and evaporated somewhere by now.
I think there is a problem with the dropbox backup system. In particular, there is a problem with the context of the warning window that appears in my language. It is impossible to know which of the two to choose. Please supplement the phrases in Korean. There may be dropbox users with the same problem as me.

 

Re: Backup error deleted my files. How to find them?

Hannah
Dropboxer

Hey @wedding man, thanks for the additional info and sorry to see you're having trouble.

 

We appreciate your feedback as well, and I'll make sure to pass your comments along to our team.

 

Can you check your computer, to see if there are shortcuts named 'Files on my computer' within Dropbox or 'Files in Dropbox' in the original locations of the files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Backup error deleted my files. How to find them?

wedding man
Explorer | Level 3

Other files that were lost during backup were restored, but only large photos, videos, and zip files could not be restored.

I rerun the backup several times to find the lost files, and I did the restore several times. I already gave up.
I don't think the Dropbox backup system is perfect for public use yet. Also, I think there are many unclear phrases in the process of backing up.
I hope that it will be supplemented so that there are no victims like me.

Who's talking

Top contributors to this post

  • User avatar
    wedding man Explorer | Level 3
  • User avatar
    Hannah Dropboxer
  • User avatar
    Megan Dropboxer
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