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Can only edit my Dropbox on 1 of my 3 computers.

Can only edit my Dropbox on 1 of my 3 computers.

Joe T
Explorer | Level 3

I have 3 computers with dropbox, but can only make entries on one of them.  Until recently, I could go into any of the 3, open a file and make entries.

22 Replies 22

Megan
Dropbox Staff

Hi @Joe T, welcome to our Community! 

 

Can you give us more info on this?

 

What type files do you try to edit, and what are the exact steps you follow? Do you get any specific errors when you try to edit your content?

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Joe T
Explorer | Level 3
I have. Excel and Word files which I can edit from one computer, but only view on the other two computers until recently I could go into all three computers, click on the Dropbox icon, open any of the 4 or 5 files and edit them.

Megan
Dropbox Staff

Hi @Joe T, is it safe to assume you're using our desktop app platform, and not our website? 

 

Do you get any errors when you try to edit your content using your device? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Joe T
Explorer | Level 3

I open Dropbox by the app on my desktop and on-line.  in either case I can pull up the files & folder, but the Excel or Word is not accessed.  So I only get a view of the documents without the ability to edit them.

Jay
Dropbox Staff

Hi @Joe T, I'm not sure I understand how you're opening these files. Could you attach a screenshot showing exactly where you can't access or edit the files in order to assist further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Joe T
Explorer | Level 3

Jay_0-1698924110862.jpeg

 

This is what it looks like on two of my computers. Excel isn't accessed, so it is simply a view of the document.  this is opening Dropbox from my desktop, but it is the same if I opened it from the web.

Jay
Dropbox Staff

So, you're saying the edit option isn't appearing on some other computers, what options do you get when clicking it?

 

Please could you attach a screenshot while hiding any personal data.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Joe T
Explorer | Level 3

this is what it looks like on my primary computer.  I can go into a file and edit the figures, make changes, etc.

Joe T
Explorer | Level 3

no other options. simply am able to view the document.

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