Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
We need more info here @Olive69
Where is this? What you trying to do etc.? Do you get any errors?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi Marc, thank you very much for your help. When I right-click, could it be on the app (iPhone) or online, i do not have access to delete, rename or move. All in light grey, not accessible. I am using the free version and am now in over capacity. Thanks a lot. Olivier
Hi Olivier! Sorry for jumping in.
Is it possible to send me a screenshot of what you see exactly on the Dropbox website, when right clicking on your files?
Have you tried logging in to Dropbox via another browser and the same thing happens?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi Nancy,
Thank you very much for your help. I am using Chrome on Win10. Please see the attachment, easy to understand (highlighted in red). Tks
Best,
Olivier
Thanks for the screenshot, Olivier, and Happy New Year!
By the look of it, this seems like a shared folder to which you’ve been added as a member. Is there any chance that you don’t have editing permissions to it, and you’ve been added as a view-only member instead?
You can check this by clicking on the Share button located next to the “4 members” indication, and then going to the “Who can access” option from the pop-up window.
Let me know what you see there.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!