Delete, edit, and organize
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Hi-Is there anyone who has had this issue?
Missing files- I have a file named Prelisting. Under that folder I have 20 or more documents that I could access or edit. As of this morning I can't find the prelisting folder with all the other documents. When I try to recover deleted folders, it does not show up as an file to select option. If i go to recent activity, i can scroll down through the month and see that I have accessed that folder but can not recover it.
Any help would be appreciated.
Hi Megan- Yes- Speedy for sure- Almost two decades of saved stuff there.
I did find the Events folder- I can see the files that i have used recently. When i click on them, the size ranges. One for example is 28.53. But every file I click on is empty when opened. I'm sorry. I didn't see a recover tab.... I'll keep trying.
Thanks a bunch.
Thank you for jumping in!
When I review events- I can see when I edited them. If I click on it to open, it says it can not open it. I've tried all recently edited files- excel sheet, a logo, or just a word document. These were all in that one folder.
I am a Realtor. The shared folder you are referring to is a client who sent me photos of their home.
There is no other shared folders. I work alone.
The other interesting thing is a file with just house photos in it , which I deleted, doesn't show up in recently deleted and I can not recover that one either.
Unfortunately, every time I go onto the help page, I am referred to the same sections over and over. At this point I would pay for an upgrade to get some tech support from them.
Thank you for taking the time to try to troubleshoot with me.
How long ago are they showing on events? If you are a free user recovery would only be available for 30 days, so, if the Events link is beyond that you wont be able to get them back I'm afraid
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The files that I can see that I have edited in the Events section are all in less than two weeks ago.
The files I can't locate have only been missing for 4 days.
Thank you for asking.
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