Can't restore deleted file / folder

deletedfiles · ‎05-01-2020

I accidentally deleted a folder with one file in it, and can see it in my deleted files as well on the events page. However, when I click Restore all files, and then Dropbox tells me the files were successfully restored, it doesn't show up on my files pages and I don't know where to access the file. It still shows up in my deleted folder after "successfully restoring" as well, so it seems like the restore isn't going through.

Mark · ‎05-02-2020

Hi @deletedfiles

Are you giving them time to restore? It may take a few mins to download and restore etc. after the website tells it to do it.

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deletedfiles · ‎05-02-2020

After waiting a few hours, the file / folder is still in my deleted files.

Mark · ‎05-02-2020

Do you have enough space to restore the files?

If that does not work I'm afraid you'll need to log a ticket at www.dropbox.com/support

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