Can't see my files on my PC, and how to successfully delete files.

[barryking]

I have 2 dropbox accounts.  One on my ipad and one on my pc laptop.  I can see some of the files on my ipad but none on pc....why?.   I also am aware that I was downloading files to my dropbox but there were to many for my basic account.  

Each time I try to delete a file by clicking on the 3 dots along side it.....it is asking me to print not delete.  I would like to get rid of most of them but can't.

I am also thinking I should shut down one of the dropbox accounts.

[Megan]

Hi @barryking, let's jump right into this! 

In regards to the first issue about you seeing your files on your PC: you mentioned that you have two Dropbox accounts. Are these accounts linked? 

In order for that to happen, you'd need to have an individual account, and a Business one. Is it possible that you're looking at the wrong, therefore maybe an empty account on your PC? 

As for deleting files, do you try to do this online, on the desktop app, or the mobile app? 

Let me know more, and we'll take it from there!

[barryking63]

Hi Megan…..I can see them on my iPad but not my pic.  My pc laptop was a gift which provided me with opportunity to have a Dropbox account.  That’s under [email removed as per Community Guidelines]iPad is under [email removed as per Community Guidelines] This is likely my first account.  No they are not linked.  I am trying to delete on iPad but can’t.

[barryking63]

Megan forgot to mention I am trying to delete files from mobile app on ipad.

[Megan]

Hi @barryking, keep in mind that in order for you to be able to see the same files locally on your PC, then the app on your mobile, and the app on your PC would need to be under the same account. 

If you access the Dropbox account that you're using on your desktop app, and try to access it online, do you see your content there? 

Do you try to delete these files using the Photos tab on your iPad, or the Files tab? In any case you should be having the option there, so can you send me a screenshot of the options you see on your end? 

[barryking]

Hi @Megan

I apologize for just getting back but have been busy.  I am sending screenshots 2 from my IPad and 1 from my PC laptop. I am still unable to delete anything by using the file or photo tabs.  It’s frustrating.  You will also see that the files you see on the IPad and pc are different and are also all that show up.  Don’t understand that….they are 2 different email accounts.  

[Removed as per Community Guidelines]

You will also see in the Ipad shot how much over the storage limit I’m at and can’t upload unless I purchase an increased storage amount which I don’t want to do….I just want to go through everything and delete a good number of files.

Thanks….Barry

[barryking]

I had sent my previous email to @Megan @on Friday hoping she would see it and provide me with some wisdom on what to do.

[Jay]

Hi @barryking, since you're viewing files in the Recents folder, could you try navigating directly to a file in the home tab and thne see then options you get from the ellipsis?

[barryking]

@Jay …here is one photo from my iPad….this is all I see when I open and cannot delete.  

Here are two photos from my pc laptop…. Same problem you will see when I touch the ellipses it does not show any delete option.  

[Jay]

Try accessing the files from the Files tab instead and let me know how it goes.