Delete a recent file

[benix89]

Hello to all,

in my recent files, there is a contacts.xls file that I can't delete but only edit.
I can't find the file in the "all files" section but only in the recent ones.
How can I delete it?

Thanks

[Hannah]

Hey @benix89, welcome aboard the Dropbox Community!

Do you perhaps see the file in your 'shared' tab?

If you see it, it means it's a shared file and you should be able to remove it from the '...' (ellipsis) button on the right.

Let me know how it goes!

[benix89]

Hello @Hannah,

thanks for the reply. I searched for shared but I don't have any files or folders or links inside.

What can I do?

[Hannah]

Thanks for the update here and happy Friday!

Are you also not able to see the option to delete it from your 'recents' page?

You should be able to see a '...' (ellipsis) button on the far right of the file name. Once you click that, you should see an option to 'Delete...'

Can you try and let me know? If you don't see this option, can you please send me a screenshot of the options you see?

Could it also be that you just opened someone else's shared link to this file and previewed it recently?

[benix89]

Hi Hannah,
thanks again for your support.
As you can see from the screenshot, the only option for the file is open.

If I click on it, the file opens.

[Hannah]

Thanks for the update and the screenshot!

Could this file be deleted? Do you perhaps see it in your deleted files page?

If not, may I reach out to you via email, so we can look into this further?

[benix89]

Hi Hannah,
grace for patience.
I checked, as you requested, in the page of the deleted files, but unfortunately there is not.

Feel free to contact me via email.

[Hannah]

Thanks for another update!

Before I email you, can you please try one last thing for me?

Can you login to your Dropbox using a different browser or an incognito/private browsing window, to check if you get a different behavior?

Does this file still appear?

And do you perhaps see it somewhere in your events page?

[benix89]

Hi Hannah,
as requested, I logged into Dropbox from Chrome incognito, from Edge and from Internet Explorer and the situation has not changed.

The file appears only in recent files and cannot be deleted (only opened).

[Jay]

After some testing on our ending, this should be a file shared directly to your account, and not via a shared folder.

Could you check this page again to ensure that this file isn't there?