Delete backup

[Thenji]

I want to delete the backup of my laptop on Dropbox (signing in on dropbox.com). I have unlinked all of my devices. Please help

[Walter]

Hi there @Thenji, thanks for joining our Community and happy Friday!

Have you tried deleting the backup from your backups page?

If you did and you're getting an error, please send us a screenshot so that we can have a visual too.

Thanks!

[Thenji]

Thank you, Walter.  Screenshots below. I have unlinked all the devices that were connected to my Dropbox, so I "don't have access" to the device .... So how do I then delete the backup on Dropbox.com? 

[Megan]

Hi @Thenji, thanks for the screenshot! 

If you click on the "I don't have access" on the delete backup page, where does it re-direct you to? 

[Thenji]

The following comes up. When I then go to "Settings/Security" it is confirmed that there are no devices linked.

[Thenji]

Can no-one help me with this? See my original query above and the replies (including my own) ....

[Nancy]

Hi @Thenji.

Do you mind if we log a ticket for you instead, so that we can investigate this internally?