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Delete backup

Delete backup

Thenji
Explorer | Level 3

I want to delete the backup of my laptop on Dropbox (signing in on dropbox.com). I have unlinked all of my devices. Please help

6 Replies 6

Walter
Dropbox Staff

Hi there @Thenji, thanks for joining our Community and happy Friday!

 

Have you tried deleting the backup from your backups page?

 

If you did and you're getting an error, please send us a screenshot so that we can have a visual too.

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Thenji
Explorer | Level 3

Thank you, Walter.  Screenshots below. I have unlinked all the devices that were connected to my Dropbox, so I "don't have access" to the device .... So how do I then delete the backup on Dropbox.com? 

 

Thenji_0-1677856275942.png

Thenji_1-1677856376437.png

 

Megan
Dropbox Staff

Hi @Thenji, thanks for the screenshot! 

 

If you click on the "I don't have access" on the delete backup page, where does it re-direct you to? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Thenji
Explorer | Level 3

The following comes up. When I then go to "Settings/Security" it is confirmed that there are no devices linked.

 

Thenji_0-1677905599028.png

 

Thenji
Explorer | Level 3

Can no-one help me with this? See my original query above and the replies (including my own) ....

Nancy
Dropbox Staff

Hi @Thenji.

 

Do you mind if we log a ticket for you instead, so that we can investigate this internally?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropbox Staff
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    Thenji Explorer | Level 3
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