Deleted files recovery
1 Accepted Solution
Accepted Solutions
Hi @Sewela8513, welcome to the Community and sorry to hear about this.
To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.
For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.
Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively.
I hope this information helps!
To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.
For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.
Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively.
I hope this information helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Sewela8513, welcome to the Community and sorry to hear about this.
To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.
For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.
Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively.
I hope this information helps!
To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.
For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.
Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively.
I hope this information helps!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know. Need help with something else? Ask me a question! Find Tips & Tricks Discover more ways to use Dropbox here! What do you think about the Community? Fill out our survey here!
