Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hello All, I am atempting to recover a folder that was deleted. It says it is restored but when I go to look for it, it is not. I then go back and see it again in the deleted items area. What do I need to do to get these files back? Does it just take a day or two?
Thank you,
Jennifer
Hi @jlugovaya, thanks for checking in.
Have you tried restoring the folder from another browser or via an incognito window?
How about after clearing your browser's cache?
Let me know how it goes, cheers!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Thanks didn't think about that but they are restored 🙂
Glad to hear that, @jlugovaya!
If anything else comes up, just give us another shout.
In the meantime, I hope you have a lovely rest of your week.
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
Sound good? Let's get started.Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!