Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Hi everybody,
I'm having a problem lately with my dropbox account.
I have the basic package, so i can only have 2 GB of storage on my dropbox.
This is why I only want the files needed on the dropbox and not my personal documents. But it happens to be that these documents are already on my dropbox. There is a file 'My PC' on dropbox with all my personal documents in it. This file is shared with no one.
I cannot delete the folders/documents from dropbox without deleting them from my local computer storage.
Can anybody help me out? I cannot upload anything now as my storage is full.
Thanks in advance:)
Hello,
I think I was able to stop synching my desktop; documents and downloads to dropbox. However, I continue to get a message that my stoage is full. I would like to delete the files and folders that are now on dropbox taking up space, but I don't want to delete them from my computer.
I can't seem to find the answer. Could you help please?
Hi @Sactown, welcome to our Community!
It sounds like you've both enabled our Computer backup feature.
You can find detailed steps on how to disable it and move your content back in this Help Center article.
If you have any questions, don't hesitate to let me know!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I believe I have fixed the synching issues. My files seem to have been restored to their correct place on my PC. My question is: if I delete the files and folders labled i.e. "PC Desktop" in Dropbox, will they just be deleted from my Dropbox. But stay on my PC?
I have experimented and it seems that despite the message that files will be deleted from all my devices, since my files have been restored on my PC, I have been able to delete files from my Dropbox account and they remain on my PC. I hope my question is clear. I believe I have fixed this, but if I am wrong, I don't want to delete files from my PC inadvertantly.
Thank you.
If I disable it, will my folders and files stay on my computer?
Thanks for the nudge here, @Luciennedeschaux.
During the process of disabling backup, you'll be asked if you want to keep your content in folders on your PC/Mac or leave your content in Dropbox.
So, you can choose what you prefer.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!