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Re: Deleting files Windows 11

Re: Deleting files Windows 11

Joycegtx1951
Helpful | Level 7
Yes, I have uninstalled it, cleared the cache, restarted and reinstalled it two different times

Re: Deleting files Windows 11

Megan
Dropboxer

Hi @Joycegtx1951, how are you today?

 

Could you kindly clarify the syncing status, and version of the app that you use on your end? You can find that by locating your Dropbox icon on your task bar, next to your WiFi and hovering your mouse over it. 

 

Also, if you check the folders online, do they all mention "only you" as the person that can access them? Do they have a two-people-icon on top of them?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting files Windows 11

Joycegtx1951
Helpful | Level 7

Here is the sync status. I checked on the web and all of my personal folders say "only you" in the "who can access" column. In the Control Panel, it lists the dropbox app as 170.4.5895. Is that what you are looking for? thanks for your help.

Joycegtx1951_0-1680023687827.jpg

 

Re: Deleting files Windows 11

Megan
Dropboxer

Hi @Joycegtx1951, at this point, can I send you an email in order for us to have a closer look into this?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Deleting files Windows 11

Joycegtx1951
Helpful | Level 7

yes of course, I appreciate your help. [email removed as per Community Guidelines]

Re: Deleting files Windows 11

Megan
Dropboxer

Hi @Joycegtx1951, I just sent you an email, I'll see you there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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