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Disappeared file.

Disappeared file.

Jon N
Explorer | Level 4

I had a Word for mac textfile on a folder on Dropbox which I have been working on for some weeks . Yesterday I saved it and closed it as usual. But when I should open it again it is gone. No trace of the file anywhere. Anyone having a suggestion?

6 Replies 6

Mark
Super User II

Hi @Jon N 

What does www.dropbox.com/events show?

 

Where were you working on it? If it was on a computer have you tried File -> Open?


 


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Jon N
Explorer | Level 4

Yes. I have tried absolutely everything. The file has just disappeared.

Mark
Super User II

Was it in a Shared Folder? 

 

Nothing at all on Events?


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Jon N
Explorer | Level 4
It was not on a shared folder, and not a single ”event” i registere yesterday. Not even the earlier version of the file remains in the folder where I have saved changes regularly. Doing the same thing this time, and the whole file is gone.

Mark
Super User II

So, if nothing is on 'Events' then the file has never actually made it to Dropbox for whatever reason. So, something has happened locally on the machine to stop it from syncing. First question would be is it running? And if so does it have any quota available?

 

As it isnt on Dropbox you'll need to check the local machine for where it is or what happened 😞


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Jon N
Explorer | Level 4
That is all reasonable, but it does not explain that the latest version of the file has disappeared from the folder when I saved it.
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    Jon N Explorer | Level 4
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    Mark Super User II
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