Dropbox files not showing in android

[CR2]

In android dropbox files are missing which i'm saving in Laptop.

It showing 2015 files

2016 & 2017 all files & folders are missing.

[Mark]

Can you see the files at www.dropbox.com/home ?

[Jane]

Hey CR2, 

Thank you for getting in touch with us on our Community!

Because you mention that you can't see your synced files on your mobile device (though you've saved these files on your laptop without any issues), can you please make sure you are running the latest version of the application? 

For your convenience, I've included a direct link below: 

- https://play.google.com/store/apps/details?id=com.dropbox.android&hl=en

- https://itunes.apple.com/us/app/dropbox/id327630330?mt=8 

Hope that this helps you resolve the issue. If this persists, please let me know in your reply, so taht I follow-up with more steps.  

Kind regards, 

JaneA

[NikosB]

Same problem here... 

New folders and files shown in two pc's and online... The do not exist in android tablet app - latest version. I can see those online from tablet...

[Jane]

Hey @NikosB, sorry to hear that you can't see your folders on your android! 

Let me make a guess on what you're experiencing & (in case this doesn' apply), we'll take it from there.  

You may keep in mind that if you've named your folders with greek characters, these aren't recognized on your mobile. As a workaround, I'd suggest renaming your folders using the Latin alphabet, so that they are visible in the Android app. 

Hope this helps you shed some light on the matter, though I'm always here in case you need further assistance!  

[ChristopherGR]

Dear Jane
First and foremost the app doesn't recognize half of the folders named by Greek characters.
As I see you suggest your clients to change the name of hundreds folders. Is that sensible? There are people who have already payed a subscription and they are expecting to manage their data as you advertise.
Thank you in advance.

[Jane]

Hey there (@ChristopherGR), I understand that this isn’t ideal & I’m sorry to hear about any inconvenience this may have caused you. 

While your folder structure should be displayed correctly on your desktop / iOS device & our website :spider_web:️, I merely suggested renaming, in order for that to be reflected on your android phone as well. 

Hopefully this is- even slightly- helpful to you, though please do let me know here in case you may need further assistance or I’ve misunderstood your request in any way. Thanks for posting us on our Community & I’m wishing you a wonderful week ahead! 

[ChristopherGR]

Hey there (@Jane), I can see that you are already aware as regards the particular malfunction. There are relevant comments that have been posted a year ago. In addition, you didn't mention anything about a potential solution that you are dealing with. As far as I am concerned, you'd better infrom your potential clients about this issue and your intentions before the cashier. 

Thank you.

[Dionysis81]

Unfortunately I do face the same issue the last couple years. Some folders in Greek appear some others not at all. Even if a main folder is recognised a sub-folder, either in greek or latin, are not recognised. Given the fact that I havent heard or seen any solution so far, I guess this is a clear problem. Actually this issue is so critical for me that I cannot invest any money for the paid service. 

[webopanos]

Same for me. It's unacceptable to have bugs even in these simple things.