Dropbox messed up!

[Tavren]

I recently upgraded to 2 TB plan and uploaded files to my dropbox. Waited over night for all the files to be synced up. In the morning I came to my pc and it was done, so I reset my pc. Once my pc was reset I logged into my dropbox account and boom, No 2 TB and None of my files are here. WHAT IS GOING ON!?!? If I lost those files, I will be extremely upset!

[Mark]

Uhoh 😞 

When you said 'it was done' do you mean the move was done to the Dropbox folder on your computer? That is only a local folder on your local device - the move I think you are talking about is to that.... once they are then in that folder you need to wait and give it time for them to upload to Dropbox. This takes time a lot of time especially if you have a lot of files and folders. 

Did you wait for the green ticks on all the files? Check on the website that they had actually uploaded? 

What is www.dropbox.com/events showing about the uploads and creation of files? 

[Tavren]

All of them were definitely green ticks in the folder. Whats weird too is my account doesnt have the 2 TB upgrade that I paid for last night

[Mark]

What is www.dropbox.com/events showing?

My guess now is you are logged in to a different account

[Tavren]

I have a paypal transaction ID, I might have been logged into a wrong Dropbox when I did all this? How do I find out which dropbox email is paired to my transaction ID, if I found the email out I know I could log in!

[Mark]

https://help.dropbox.com/accounts-billing/space-storage/over-storage-limit will help, hopefully. 

[Red_Graham11]

it won't even let me upgrade my account every time I go to the card information part it keeps saying that they are having trouble and I have to try again later this is frustating I'm working on a wedding I need to upload files and I can't because I have no room

wondering if you guys accounts are able to upgrade there is no support number the number, I call just direct you to go online in talk to you guys