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Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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Re: WHY IS DROPBOX not working today???

Error message when deleting folders

Danette5
Helpful | Level 5
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I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

 

There are too many files in one request. Please retry with fewer files.

 

What has changed? How do I go about deleting my folders?

69 Replies 69

Voiceofgarth
New member | Level 2
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I can't delete more than one file at a time from any folder.

Voiceofgarth
New member | Level 2
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Same here... Something's very wrong here!

MxByers
New member | Level 2
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I am also having this issue. In addition to the inability to copy out of certain folders. 

Hannah
Dropbox Staff
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Hey @Ver2ual, @ivorysoap and @cdimaso thanks for reaching out to us.

 

There's been an update on the status page regarding this issue, but the team is looking into this.

 

Make sure you keep an eye out on the status page for more updates.

 

Thanks!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mattburrow
New member | Level 2
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Hi 

 

I am clearing some files out of folders and Dropbox has started saying too may files to delete.  I then have to delete each file individually but still then won't let me delete the folder 

 

Never had this before and it's only recently i.e today this has happened.  Is there a change somewhere or a fault online?

Megan
Dropbox Staff
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Hi guys, thanks for posting here! 

 

Do you still face issues with this? If so, which platform do you use on your end?

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Megan
Dropbox Staff
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Hello guys, I hope you're all doing well!

 

I'd also guess this has to do with the slight issue we're experiencing at the moment. Can you clarify which platform you use when you get this error?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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DSULZINGER
New member | Level 2
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Which platform????  I am using dropbox, where do I find the "platform"

Jonathan Wade
Explorer | Level 4
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Hi Megan yes, we are still experiencing issues on Desktop PC. 

 

Thank you

Jonathan Wade
Explorer | Level 4
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To add to this, specifically, I have tried adding someone to a group. While it shows the member was added to the group from the admin console, the user does not actually have access to the group's folders on his side.

 

Also, there is a user attempting to login after a password reset that now says "internal server error" when trying to login.

Need more support?