cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Since the update, I can only delete one file at a time

Error message when deleting folders

Danette5
Helpful | Level 5
Go to solution

I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

 

There are too many files in one request. Please retry with fewer files.

 

What has changed? How do I go about deleting my folders?

69 Replies 69

middleground
New member | Level 2
Go to solution
Rather mysteriously it has started working again. Looks like there was an outage?

Kenchen
Explorer | Level 3
Go to solution

Can not delete shared folder from "All" page to free up space, keep showing me message in the below 

Kenchen_0-1698963403769.png

 

JonBap
New member | Level 2
Go to solution

UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again.  I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue.  Either way, I am happy to be able to batch delete again!

BenDBX
Community Manager
Go to solution

Hi Everybody,

 

Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

 

Thanks,

Ben

Danette5
Helpful | Level 5
Go to solution

It's FIXED!

NickyBoy
New member | Level 2
Go to solution

Still having issues copying folders and trying to move things around.

DSULZINGER
New member | Level 2
Go to solution

Still not working - says cannot delete files if more than one !!!!!!  This is a major issue

James Menge
Explorer | Level 4
Go to solution

Not fixed.  Also, via the web interface, the hierarchy does not update.

BenDBX
Community Manager
Go to solution

Hi Everyone,

 

We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.

 

Regards,

Ben

Popi Joydhar
Explorer | Level 3
Go to solution

PLEASE BACK MY FILE

 

Need more support?