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Error message when deleting folders

Error message when deleting folders

Danette5
Helpful | Level 5
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I have used Dropbox for years and have never had this problem. I'm cleaning up my files and when I try to delete a folder I get this message:

 

There are too many files in one request. Please retry with fewer files.

 

What has changed? How do I go about deleting my folders?

69 Replies 69

middleground
New member | Level 2
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Rather mysteriously it has started working again. Looks like there was an outage?

Kenchen
Explorer | Level 3
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Can not delete shared folder from "All" page to free up space, keep showing me message in the below 

Kenchen_0-1698963403769.png

 

JonBap
New member | Level 2
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UPDATE: Well, the solution seems to have been reporting the issue on this message board, because now it is working again.  I unfortunately don't know what to tell anyone having a similar situation other than wait a day and see if it resolves itself, or perhaps the DropBox team did something to correct the issue.  Either way, I am happy to be able to batch delete again!

BenDBX
Community Manager
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Hi Everybody,

 

Thanks for your feedback here and for notifying us of this issue. The inability to bulk delete may have been a lingering effect of the earlier outage. It should be resolved at this time. Please let us know if that's not the case.

 

Thanks,

Ben

Danette5
Helpful | Level 5
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It's FIXED!

NickyBoy
New member | Level 2
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Still having issues copying folders and trying to move things around.

DSULZINGER
New member | Level 2
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Still not working - says cannot delete files if more than one !!!!!!  This is a major issue

James Menge
Explorer | Level 4
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Not fixed.  Also, via the web interface, the hierarchy does not update.

BenDBX
Community Manager
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Hi Everyone,

 

We're taking another look into why some users are still unable to delete multiple files. I have passed on all of the information you have provided since my last update and will provide another update when I have information to share.

 

Regards,

Ben

Popi Joydhar
Explorer | Level 3
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PLEASE BACK MY FILE

 

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