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Files Randomly Disappearing

Files Randomly Disappearing

New member | Level 2

Yesterday, while I was working in Dropbox via Finder, one of my main folders just randomly started taking files away. The only files that remain was the folder path leading to 6 JPEGs I had open in Photoshop. I am a team member in a buisness account.


When our admin team looked into the issue, it appears that the files are missing from our entire team dropbox. Under 


The event says "Admin removed access to the shared folder 2. PORTRAITS" However, our admin member did not change any settings and from their log in, they cannot find those files anywhere. 


Any advice?? These are client files that are EXTREAMLY important that we recover

1 Reply 1

Re: Files Randomly Disappearing

Hello there @JaclynSchmidt5, thanks for checking in. 

If the files were deleted, they should be recoverable by following these steps

However, could it be that the folder in question was moved to another location? 

Have a look and let me know what you find. Cheers!

Community Moderator @ Dropbox

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