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Files deleted itself from desktop and web.

Files deleted itself from desktop and web.

vinod v.2
Explorer | Level 3

My files are deleted from folder Dropbox/V Data/Vinod P/Jwellery.  No files are found in this folder. All files are jpeg files. Last time I have renamed this folder as "jwellery". After that files are gone in this folder. Can you help me and restore files from this folder.

These files are not showing in events or history.

5 Replies 5

Re: Files deleted itself from desktop and web.

Nancy
Dropboxer

Hey @vinod v.2, I’m sorry to hear about this. 

 

Can you please clarify when was the last time you were able to access these files on your web account? 

 

Let me know, and we’ll further check this.

 

Thanks!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files deleted itself from desktop and web.

vinod v.2
Explorer | Level 3

Last time files are accessed before renaming the folder. In activity files are showing deleted on 05/03/2022. 

Re: Files deleted itself from desktop and web.

Nancy
Dropboxer

Thanks for clarifying. 

 

Since you mention that you can see these files in your recent activity as deleted, do you see any option to restore them perhaps on the same page?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files deleted itself from desktop and web.

vinod v.2
Explorer | Level 3

Restore option is not available.

Re: Files deleted itself from desktop and web.

Nancy
Dropboxer

I understand. 

 

Now, if you go here, can you please clarify what’s the type of plan you see? 

 

If you’re on Basic/Plus, the file restoration window is currently set to 30 days.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropboxer
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    vinod v.2 Explorer | Level 3
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