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Files filling up my dropbox that I can't open or delete

Files filling up my dropbox that I can't open or delete

tab10
New member | Level 2

When closing Lightroom, I inadvertently approved backing up photos to dropbox. Now my dropbox is full and I cannot access the files that are uploading nor can I delete them.

Screen Shot 2022-12-05 at 3.28.51 PM.png

I can't use my dropbox now that it is full.  When I create space by deleting other files, the uploading "Master.apmaster" files fill the dropbox up again.

I'm frustrated that I approved this process but I'm equally frustrated that this option was offered to me.

 

3 Replies 3

Walter
Dropbox Staff

Hey @tab10, sorry to hear you're having issues with this.

 

If you'd like to disable the Dropbox Backup feature, you should be following these steps.

 

Can you give them a go and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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StephenBryant
New member | Level 2

I had a somewhat similar problem.  I had some old Garmin devices and old iPhones and plugged each of them into my computer to see if they were still functional.  Later, Dropbox was full.  I checked the files in Dropbox and they were well within my plans limit. 

 

It was not at all obvious, but eventually, I found that a backup was taking up the majority of my space and that the backup was on a device that was not connected!  It was then that I remembered that I had been connecting one old device after another and my search began.  The sequence of events is unclear, but I found Garmin maps backed up to an old iPhone.  

 

It's beyond my understanding how files copied unexpectedly to a random device that was online for a short time could be counted against my Dropbox quota.

Walter
Dropbox Staff

Hey @StephenBryant, sorry to hear about this.

 

Can you clarify if you're seeing those devices or backups in the backups page perhaps?

 

What's reported in your plan tab in regards to your quota exactly? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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