Files lost when installing another account

[Tetley227]

The company I work for used Dropbox to store files for multiple users. they decided to stop using it. I kept the folder on my computer as all the files were stored locally. However, I also have a personal Dropbox account and decided to use that on the same laptop, I installed the Dropbox app and it has removed all of the previous files from the other account. Is there any way to recover them as I still use them?

[Jay]

Hi @Tetley227, thanks for bringing this to our attention.

Are you able to locate any missing files from the deleted files page?

Do you see and recent events as well?

This will help me to assist further!

[Tetley227]

Hi Jay, thanks for replying. It turns out it was me not looking thoroughly enough.

In file explorer, in the lefthand pane, Dropbox puts its folder there underneath Quick access. it put the folder for the new account there and demoted my other one to it's original place under C Drive/users.....

In the past when I've had 2 Dropbox accounts on a computer it has always had 2 Dropbox folders underneath Quick access but I'm assuming because one account has been deactivated now, it demoted it. The desktop shortcut remained as well as a new shortcut being created, but clicking either of them took me to the new folder.