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Re: Files open very slow

Files open very slow

Platinumaa
Helpful | Level 5
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recently i have had issues with dropbox (db) opening files extemely slow. i figured it was my computer so i bought/installed a new 1tb solid state drive, reformatted, re-installed everything.. and it still opened slow, like 7-10 seconds per file (yes, can drive a man nuts). i decided to do a little troubleshooting and copied a file to my desktop to see if it still opened slow and BOOM.. flew open. so it looks like its dropbox that is having the issue. my dropbox folder is located on my c:. we live in the woods and have satellite for internet (not sure if that matters). windows 10, and brand new dell precision work station. windows defender is disabled (read that was an issue also). the files i mostly use are "autocad" files (.dwg)

thanks for the help!

27 Replies 27

Platinumaa
Helpful | Level 5
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walter, it started doing the same thing again. been like this for about 3+ weeks. i even had a technician look at it and they couldnt figure it out. i need further assistance please

Walter
Dropbox Staff
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Thanks for the nudge here and sorry to hear this is happening again @Platinumaa.

 

Can you let me know which version of our desktop app you're currently using and let me know any troubleshooting steps you might have tried so far?

 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Platinumaa
Helpful | Level 5
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version v94.4.384

 

ive tried everything above. even reinstalled dropbox, didnt work so i reformatted my computer.. yes, reformatted!! my computer, reinstalled db.. and no change. it takes upwords of 15 seconds to open a file with a dropbox path (C:\Dropbox (xxxxx Companies)\xxx Companies Team Folder\Office\0-Project Folders\xxxxxx\client-1. but if i copy that same file to my desktop.. poof, it opens immediately. it dont have this issue on my laptop, almost identical path. it opens normally there. just on this desktop

Walter
Dropbox Staff
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I see; thanks for the speedy response @Platinumaa!

 

As our most recent stable version just got out yesterday, could you try installing this one (v.95.4.441) and let me know if you're still notice the same behavior?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Platinumaa
Helpful | Level 5
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doing it now. reply back shortly. thank you for the speedy response also!  :O)

Platinumaa
Helpful | Level 5
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um.. yea, it looks like its opening much.. much faster now. like in 5 second area. that fixed it. hopefully it stays this way.

 

thank you! im solved!

Walter
Dropbox Staff
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As always, I'm glad to hear I could help @Platinumaa!

 

Thanks for keeping me in the loop too :grinning:

 

See you around the Community and take care! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Platinumaa
Helpful | Level 5
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its starting to open slowly again. 10+ seconds. my app version is "V97.4.467"

 

please advise on direction to resolve this very painful situation

Walter
Dropbox Staff
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Thanks for getting back to me and sorry to hear this is happening again for you @Platinumaa.

 

May I ask, approximately how many files are you syncing via the desktop app? Can you perhaps use selective sync for folders you don't need locally on your computer to lessen its load to see if this improves matters?

 

Let me know what you find! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Platinumaa
Helpful | Level 5
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i already use selective sync for the files i dont use. besides, its all on C:, local drive with a ssd. if i copy the same file out of a dropbox folder to the desktop.. it opens instantly

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