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Files open very slow

Re: Files open very slow

Platinumaa
Explorer | Level 4

havent recieved anything yet. BUT.. i did just notice, when im connected to my regular home internet (satellite) it opens aroun 10-15 seconds. when i tether from my phone for internet it takes aroun 5 seconds.

 

why? it should be reading from the local drive, it seems its going to the internet to get information..?

Re: Files open very slow

Platinumaa
Explorer | Level 4

walter, i apologize but i havent received an email yet. would/can it be in some notification area on my dropbox login area?

Re: Files open very slow

Lusil
Dropboxer

Hey @Platinumaa, I just wanted to jump in and ask if this could by any chance be due to a third party app running in the background?

 

Could you try temporarily closing third party apps, including security software and antivirus, that could be hindering the startup and syncing process of the desktop app? Maybe that will do the trick. 

 

Let us know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files open very slow

Waverly
New member | Level 2

There are several posted questions about Office programs freezing when opening Dropbox files. They open using file/Windows Explorer, but not directly through the Office programs. The other threads have Dropbox reps suggesting time-wasting solutions that lead nowhere, and the thread ends - see the link below. This is the one post that resolves the problem. Dropbox should add this to all the other threads, which typically end with I'm leaving Dropbox - which I was about to do too.

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Opening-Microsoft-Word-documents-from-...

Re: Files open very slow

Alana818
New member | Level 2

Hi Walter,

I'm having the same issue as well. Previewing and opening files are extremely slow. Yes, I just downloaded the new app.

Can someone please help me as soon as possible. I've been having this issues for a few days now, and need to review quite a few images.

Re: Files open very slow

Platinumaa
Explorer | Level 4

it turns out my issue was slow internet service. i assumed the internet service speed didnt matter since DB files were stored locally. i live in the woods and used satellite and files opened PAINFULLY slow. i switched to cellular internet (blazing hog) and the issue went away. now files open normally as they should

Re: Files open very slow

Alana818
New member | Level 2

thanks for the intel! my internet is running as normal, and I'm only having the issue with this site 😞

Re: Files open very slow

Alana818
New member | Level 2

thank the heavens! it's working now! 

thank you Platinumaa again for chimming in : )

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    Alana818 New member | Level 2
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    Platinumaa Explorer | Level 4
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    Waverly New member | Level 2
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