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Files there, but ALL content deleted

Files there, but ALL content deleted

BaliPaul
New member | Level 2

OMG.....all of my content is GONE.  Files are there, but it shows that one particular person who has access (view only), deleted all my content, but it's not showing in the DELETED FILES file.....so i cannot recover. I see many posts like this!!!  What is going on??  For the record, iv'e tried in mobile version, the ap, on an apple computer, and windows in several diff browsers.  Who can help me??

3 Replies 3

Re: Files there, but ALL content deleted

Jay
Dropboxer

Hi @BaliPaul, thanks for bringing this to our attention.

 

Were these missing files in a shared folder?

 

Do you see any reference to the folder or deleted files on the events page?

 

Could you also clarify what you mean by 'the files are there, but they were deleted'?

 

This will help me to assist further.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Files there, but ALL content deleted

BaliPaul
New member | Level 2

There is a reference to the photos and videos. It shows that each one, individually, was deleted by an individual who had permission to VIEW ONLY.  This person is a close, and good customer.  She did not delete these.   All were done on the same day (July 06th, 2022).   

 

The files (folders) that i used to catagorized the photos and videos are still there…..but when i open them, all of the photos and vides are gone.

Re: Files there, but ALL content deleted

Jackson
Dropboxer

Hello @BaliPaul, sorry to jump in.

 

It is not possible for a user with view only permissions, to delete files from a shared folder.

 

Can you see a restore button, if you click the blue text in one of those events?

 

If so, you may be able to recover those files.

 

Hope it works out!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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