How can I restore a deleted folder?

[recca380]

I'm slightly new to dropbox and I accidently archived an entire much needed folder, where did it go? How can I get it back? 

[Lusil]

Hey @recca380!

To restore a deleted file or folder, you can do so by following the steps below:

1. Sign in to dropbox.com.
2. Click Files in the left sidebar.
3. Click Deleted files in the left sidebar.
4. Locate the deleted file or folder you want to recover, and click on the name.
5. Click Restore.

For more info on this and relevant steps, check out this article. 

Let me know if you have any other questions! 

[recca380]

What do I do if it's not there?

[Lusil · Accepted solution]

If you don’t locate the folder in question from the deleted files tab, as a next step, check your events page. 

Let me know how it goes, @recca380!

[recca380]

I was able to retrieve my folder! Thank You! Thank You! Thank You!!!

[Lusil]

No problem, @recca380! If you have any other questions, don’t hesitate to get back to us. 

In the meantime, have a wonderful day ahead! 

[Fazal]

How we recover my deleted folder if i select restore but this error popup

General

Oops! An error occurred. Please try again later.

We were unable to fetch deleted file details.

[Fazal]

General Folder if i restored this error popup

Oops! An error occurred. Please try again later.

CancelRestore

We were unable to fetch deleted file details.

[Lusil]

Hey @Fazal, thanks for nudging us on this thread, and sorry to hear that you're having trouble restoring a folder. 

Have you by any chance tried restoring the deleted items from another browser or an incognito window? 

What about after clearing you browser's cache, and making sure that you're not running any third party browser extensions or plugins?

Let me know of any updates!

[mmhx]

If the folder is found on the events page, how to restore it? Because there is no Restore button on the events page. Thanks