How do you recover files that were deleted after moving them to the Dropbox?

[Matthew9]

I was moving some files into the Dropbox, to free up some space on my phone. When i finished uploading them to the Dropbox they weren’t there. How would you be able to find that missing file?

[Jay]

Hi @Matthew9, thanks for posting today!

Were you uploading files manually via the Dropbox mobile app to your account? Did you allow time for the files to appear in the mobile app, confirming that they were uploaded, before deleting them on the phone?

Could you doublecheck that that account on the phone and on the website are signed into the same email?

Keep me posted!

[Matthew9]

Yes, I waited till it showed it was uploaded, they were all uploaded on the same email. As soon as it uploaded I waited but nothing showed up, then the whole file with all my pictures deleted.

[Jay]

It sounds like the upload didn't complete then, if it wasn't loaded in the app.

Do you see any events here showing that the files were added to your account?

[Matthew9]

No, it doesn’t say they were added to my account. You are right it didn’t fully uploaded so is there any way to recover all of those pictures i tried to upload.

[Jay]

If the files never uploaded to your Dropbox account, then it wouldn't be possible to recover them using Dropbox.

Perhaps it's possible to recover the images via another (built-in) cloud service on your device if it was enabled at the same time. If not, there could be third party software to locate and recover files deleted from the phone.

[Matthew9]

Would you be able to help me with both of those choices could you send me a link or tell me where to go in order to recover the files. Please and thank you so much.

[Jay]

If you're on an iPhone, then check your iCloud storage. If on Android, maybe they're on Google Photos.

Regarding the third party apps, I wouldn't be able to make any recommendations, so you'd need to search for apps that are compatible with your device and OS to see if they help.

[Matthew9]

Thank you so much:)

[Jay]

No worries, @Matthew9, keep me posted with any updates!