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I can't delete my backup files to free up space; the backup folder isn't visible.

I can't delete my backup files to free up space; the backup folder isn't visible.

uccio
Explorer | Level 3
Go to solution

I currently have a Dropbox account with the free basic plan.
For a few days I have been receiving notifications because the storage space has run out. In truth my uploads are only 250Mb in size.
I remember that last week, by mistake, I started the backup of a GARMIN device which failed. However, the files loaded during this backup have filled the available space.
Now I would like to delete all those GARMIN files but I cannot select and delete them because the folder is not visible and selectable. The only way to see those files is in the "recent" view.
Please can someone help me?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff
Go to solution

Hi @uccio! Welcome aboard our Community. 

 

Do you mean that your backup files can’t be deleted from your Backups page online

 

If yes, can you send me a screenshot of what you see exactly?

 

Give me a nudge, when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Nancy
Dropbox Staff
Go to solution

Hi @uccio! Welcome aboard our Community. 

 

Do you mean that your backup files can’t be deleted from your Backups page online

 

If yes, can you send me a screenshot of what you see exactly?

 

Give me a nudge, when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

uccio
Explorer | Level 3
Go to solution

I didn't know the path to get to the back-up page. thanks to the link you sent me I was able to solve my problem. thanks

 

What is the path so that I can control my back-ups in the future?

Rich
Super User II
Go to solution

@uccio wrote:

What is the path so that I can control my back-ups in the future?


There is no path for it. The Backups section isn't available within the folder structure of your account. It's only managed through the page that Nancy linked to. You can also access it through the menu in the upper-right corner of the page when you're signed in to Dropbox.com.

 

bd46d9884443469c05cf9e3b78679dce.png

 

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Top contributors to this post

  • User avatar
    Rich Super User II
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    uccio Explorer | Level 3
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    Nancy Dropbox Staff
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