I cannot disable backup for my external drive

[RawTrade]

Okay this is ridiculous! Why is there no function to stop syncing or in this case backups! This is rendering dropbox useless to me and I cannot get it to stop. The external backup is deleted on dropbox. Updated the app and its still trying to sync! I do not want to sync up half a terabyte this way! Backup is great, but this is a total mess.

Will there be another update or a workaround top fix this issue???

[Hannah]

Hey @RawTrade, thanks for joining our Community.

Deleting your external drive from your Dropbox folder will disable backup for it.

Would you mind elaborating on what's happening in your case? 

If you're just getting a notification from Dropbox whenever you're plugging your external drive in to your computer, you can turn that off from the 'backups' tab in your Dropbox preferences.

Looking forward to your response, so we can look into this.

[RawTrade]

Hi Hannah,

Dropbox was still trying to sync files after the external was deleted. It has resolved itself somehow after several restarts, ejecting the hard drive and quitting dropbox. I lost a lot of work time trying to resolve this backup error and it seems totally nuts that you can't manage a backup/sync to then pause or quit the action entirely. Its particularly a problem when you need to deliver work files to a deadline so this was critically bad timing.

Thank you in any case for reaching out.

[Hannah]

Thanks for the update here.

I understand and thanks for bringing this to our attention, @RawTrade.

I'll definitely pass your comments along to our team.

If you need anything else, make sure to let us know.

Have a great week ahead!