I cannot find my old folders and files

[Olufisola]

I have been a dropbox user since 2012/13 or so. However, my dropbox space got filled and was asked to upgrade it. So I could not upgrade at that time. Today, I signed in into my dropbox account only to find out that the whole space is empty like a new user. Please help, I need my files and folders back. They are very important to me. I hope to hear from you soon. 

[Mark]

What is www.dropbox.com/events showing?

[Olufisola]

The /events shows nothing. My account is showing like a newly signed registered user. All my folders and files of 5 yrs + are no more in my account. Pls help.

[Mark]

How long ago did you last log in to your account?

Are you sure you've logged in to the right account? Remembering that @googlemail.com and @MyMail.com on here would be two different accounts, but, would class as one at Google

[Olufisola]

I can't really remember but it's more than a year I signed into dropbox. I only use one email address for my dropbox account. Thanks.

[Mark · Accepted solution]

If its more than a year its almost certain that the account has been deleted which is why when you've logged in its empty - as you've actually set up a new account rather than logging in to your old one.

Dropbox does this to dormant accounts. It does email you numerous times for 4 months before it removes them, and, then after its done it offering a last ditch chance of recovery.

Unfortunately its almost certain your data is not recoverable. However, you can check this with Dropbox direct at www.dropbox.com/support and then track at http://dropbox.zendesk.com

[theroman]

Thanks, your answer at least lets me know why my folders disappeared.

However, I seemed to lose the space also, I have no space left to load friends' folder, even my box has nothing left/empty.

Any way to gain the space back?

Many thanks.