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Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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Re: Storage Space

I have deleted many files, but my devices are still not syncing

Marti4621
Explorer | Level 3

I have deleted many photos and documents from my iPhone and MacAir to free storage space. My devices quite syncing a couple of months ago but now I cannot reactivate this operation. How do I proceed now?

 

1 Accepted Solution

Accepted Solutions

Re: Storage Space

Hannah
Dropboxer

No worries, Marti!

 

If your goal is to clear up space in your Dropbox account, all you need to do is delete some files from it. 

 

That way, your devices will start syncing again, so there would be no need to create a new account.

 

Of course, before deleting the files, you can save a copy to your computer, by downloading them first.

 

If you do wish to delete your account though, you can do so by following the steps here

 

Just be careful, because if the account is deleted, it can no longer be recovered. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

12 Replies 12

Re: Storage Space

Mark
Super User II

Have you deleted the files out of the Dropbox folder? If so are you now under quota? 

 

What does www.dropbox.com/account/plan show?


 


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Re: Storage Space

Marti4621
Explorer | Level 3

I did the big purge on my devices. Can you help me get into a place in DropBox to synch with the new storage stats now which is not close to the limit for the free version? I'm not a sophisticated user like my son.

 

Thanks, in advance. Marti

Re: Storage Space

Marti4621
Explorer | Level 3

Hi Mark,

 

I live 5 miles from the corporate HQ in RWC. Can I bring my computer there and have someone help?

 

Marti

Re: Storage Space

Hannah
Dropboxer

Hey @Marti4621, thanks for reaching out.

 

Have you looked in the plan tab in your account settings, like Mark suggested, to make sure you've actually freed up enough space in your Dropbox, for syncing to resume?

 

Let me know what you find.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Re: Storage Space

Marti4621
Explorer | Level 3

Thanks for reaching out!

 

As I did not do the purge in my Dropbox, it doesn't recognize my changes. I just emailed Mark with the idea that I "unsubscribe" or cancel my account, create immediately a new one, copy my files and from that point on, only make deletions and additions on it.

 

Do you agree? There may be a time when I grow in my file creating activities to become paying customer, but for now, I just wanted to have a cleaned-up "desktop" if you will.

 

I cannot find how to delete my account on the site. Can you help?

 

Marti

 

Re: Storage Space

Hannah
Dropboxer

No worries, Marti!

 

If your goal is to clear up space in your Dropbox account, all you need to do is delete some files from it. 

 

That way, your devices will start syncing again, so there would be no need to create a new account.

 

Of course, before deleting the files, you can save a copy to your computer, by downloading them first.

 

If you do wish to delete your account though, you can do so by following the steps here

 

Just be careful, because if the account is deleted, it can no longer be recovered. 


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Storage Space

Marti4621
Explorer | Level 3

Hi Hannah,

 

I cannot thank you enough. This action was not one I would have reasoned as possible. I am very busy on a project that consumes my time and brain power for processing and connecting various inter-related subjects... and a lot of writing! It ends soon but I definitely will do this tomorrow morning when my brain is really sharp.  

 

Kind regards,

 

Marti

Re: Storage Space

Hannah
Dropboxer

Not a problem, Marti, I totally understand!

 

I do hope this helps, but don't hesitate to let me know if you have any questions. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Re: Storage Space

Marti4621
Explorer | Level 3

I have deleted files bring total to 1.31GB; will system now resume synching automatically? It is very important that it synchs today. Thanks, in advance. Brilliant customer service business model BTW. 

 

Regards,

 

Marti

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