I have deleted many files, but my devices are still not syncing

[Marti4621]

I have deleted many photos and documents from my iPhone and MacAir to free storage space. My devices quite syncing a couple of months ago but now I cannot reactivate this operation. How do I proceed now?

[Mark]

Have you deleted the files out of the Dropbox folder? If so are you now under quota? 

What does www.dropbox.com/account/plan show?

[Marti4621]

I did the big purge on my devices. Can you help me get into a place in DropBox to synch with the new storage stats now which is not close to the limit for the free version? I'm not a sophisticated user like my son.

Thanks, in advance. Marti

[Marti4621]

Hi Mark,

I live 5 miles from the corporate HQ in RWC. Can I bring my computer there and have someone help?

Marti

[Hannah]

Hey @Marti4621, thanks for reaching out.

Have you looked in the plan tab in your account settings, like Mark suggested, to make sure you've actually freed up enough space in your Dropbox, for syncing to resume?

Let me know what you find.

[Marti4621]

Thanks for reaching out!

As I did not do the purge in my Dropbox, it doesn't recognize my changes. I just emailed Mark with the idea that I "unsubscribe" or cancel my account, create immediately a new one, copy my files and from that point on, only make deletions and additions on it.

Do you agree? There may be a time when I grow in my file creating activities to become paying customer, but for now, I just wanted to have a cleaned-up "desktop" if you will.

I cannot find how to delete my account on the site. Can you help?

Marti

[Hannah · Accepted solution]

No worries, Marti!

If your goal is to clear up space in your Dropbox account, all you need to do is delete some files from it. 

That way, your devices will start syncing again, so there would be no need to create a new account.

Of course, before deleting the files, you can save a copy to your computer, by downloading them first.

If you do wish to delete your account though, you can do so by following the steps here. 

Just be careful, because if the account is deleted, it can no longer be recovered. 

[Marti4621]

Hi Hannah,

I cannot thank you enough. This action was not one I would have reasoned as possible. I am very busy on a project that consumes my time and brain power for processing and connecting various inter-related subjects... and a lot of writing! It ends soon but I definitely will do this tomorrow morning when my brain is really sharp.  

Kind regards,

Marti

[Hannah]

Not a problem, Marti, I totally understand!

I do hope this helps, but don't hesitate to let me know if you have any questions. 🙂

[Marti4621]

I have deleted files bring total to 1.31GB; will system now resume synching automatically? It is very important that it synchs today. Thanks, in advance. Brilliant customer service business model BTW. 

Regards,

Marti