I have some documents in PDF form and need to search the words and not by document name

[Celestialchippy]

I have some documents in PDF form uploaded to my dropbox and when I search the contents of those PDFs they aren't searchable. I have to search it by the actual document name. Is there an amount of time I have to wait before the document becomes searchable or am I doing something wrong? Some of my documents that I uploaded previously are searchable and those are also in PDF form but the most recent ones are not searchable. I also waited two hours to see if there was a wait time on them.

[Megan]

Hey @Celestialchippy, I am wishing you a great start to your week!

Can you check your subscription with us and let me know? 

It's interesting to keep in mind that full text-search is available on Dropbox Plus, Family, Professional, and Business users.

I hope this clarifies.

[Celestialchippy]

Hi Megan,

I have a business account I'm just not logged in on my phone, but the weird thing is that it works but only on some pdf documents and they are all uploaded the same way.

[Megan]

Hi @Celestialchippy, thanks for writing back.

Can you send me a screenshot showing me an example of when this happens? 

Thank you a lot!

[rowanpettett]

I have the same problem. Again, for the second time in 6 months. Support is telling me, again, that they don't know when it will be fixed. This feature was the main reason I upgraded to DropBox Business and I'm really at the point of looking for an alternative.

[Walter]

Hey @rowanpettett, sorry to hear you're having issues with this.

Since you've already reached out to our support team, could you share your ticket's ID so that we can locate it in our system?

Thanks so much!

[rowanpettett]

Thanks for reaching out. Ticket ID is 17090658.

[Walter]

Thanks for the ticket ID @rowanpettett - much appreciated!

I was able to locate it in our system and passed your comments on to the expert handling your case. 

You should be hearing back from them soon, but let me know if you have anything else to add or ask in the meantime. 

[rowanpettett]

I'm appalled - still no solution to this problem THREE MONTHS after PDF contents search stopped working. Whenever I chase up DropBox Support all I get are messages assuring me that the problem is being worked on, but there is no ETA on a solution. This feature was the primary reason I moved from OneDrive to DropBox for Business. I'm now actively looking for an alternative solution to DropBox.