I haven't used my account for a while and now I can't find my folders. Help!

MRM2 · ‎08-15-2020

I have a free account and I have not used to for a while. I can not find my folders?

MRM2 · ‎08-19-2020

Thank you for reaching out. I found the folders as a subfolder elsewhere.

Thanks,

Walter · ‎08-17-2020

Hi @MRM2; welcome to the Community and sorry to hear about your missing folders.

You mentioned that you haven't used your account for a while now so could it be that it was closed due to inactivity?

Can you see any file or folder when you log into your account on our website?

Do you see any sign of them in your events page?

Let me know what you find and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
What do you think about the Community? Fill out our survey here!

MRM2 · ‎08-19-2020

Thank you for reaching out. I found the folders as a subfolder elsewhere.

Thanks,

Re: I haven't used my account for a while and now I can't find my folders. Help!