I just lost 2TB of my Data when i downgraded my business plan and dropbox won't help

[lisa55]

Has anyone struck this before? The person who led me throught the process would not even refer the case to a data recovery centre. Any ideas for ways forward?  

[lisa55 · Accepted solution]

So it seems to have been a system glitch. When I upgraded to professional, my data usage went from 455MB to 2.72 TB. Now I can see the missing directory again. I am over Dropbox though. That was the longest half hour ever. 

[Sa622]

I had the same shoddy customer service experience and to add insult to injury they took away my additional data privileges that I was entitled to prior to “upgrading”, so I now have 2 gb instead of my original 250 gb prior to “upgrading” to the business plan , Thanks DropBox ! Can I write you a customer testimonial ?

[Daphne]

Hey there, I'm sorry to hear about your experiences!

Any additional space that you have on your account @Sa622 won't be removed due to downgrading, however if you had a promotion that expired then the space could have been removed for that reason.

Can you check in your Plans page here to see if any of your promotions expired around that same time?

I'm not aware of any promotions that would allow you 250 GB of space, but you'll find any promotions (active or expired) from the Plan page.

Let me know what you find!

[Sa622]

I received data allocations through DropBox Install referral program and Samsung Device data allocation.

[Walter]

Thanks for the additional details @Sa622.

The space you can earn through referrals goes up to 16 GB for users on the free, Basic plan while Dropbox Plus, Family, and Professional accounts can earn up to 32 GB through referrals as the space they earn through each referral is doubled. 

As for the Samsung promotion you mentioned, I believe we had one for 23 GB and another one for 48 GB back in 2015 - 2016, but those should have expired by now. Are you referring to one of those or another one perhaps?

Lastly, did you check your account's plan tab as @Daphne suggested? 

[lisa55]

Thanks for the customer service reply. I never thought my data had gone entirely. The issue was that the chat-person had no idea what she was doing. When my data seemed to disappear, she had no answer except to say "this has never happened before" and she refused to escalate my case to someone who could have explained what was going on. When she despaired of helping, she claimed to be referring me to a competent staff member, but just redirected me to this website where my only contact option appeared to be to post on this forum.

My only option, it seemed, was to upgrade my account in the hope that I might have access to better service. That is unacceptable. I will be leaving the service as soon as I can get OneDrive up and running.