I lost videos of my daughter

[GeneZ]

I have been recording Zoom videos with my daughter a duplicated to Dropbox. These videos are all I have and I cannot find them. It says my account is empty.  I upgraded in December and have been uploading on a regular basis. I went in to upload again and they are all gone. This is all I have of my daughter. Can someone please help.  😞

[Removed as per Community Guidelines] is my email address.   

[Jay]

Hi @GeneZ, thanks for bringing this to our attention.

I'm sorry to hear about your missing files. Could you check if any of the files are visible on the events page or the deleted files page?

This will help me to assist further!

[GeneZ]

@Jay the deleted folder has nothing.  When I go to the Events page a help desk pop appears that blocks me from seeing anything on the screen. Now the help desk pop up is the issue.

[Walter]

Hey @GeneZ, sorry to jump in, but could you send us a screenshot of the pop up so that we can have a visual too?