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I'm getting a deletion warning on the desktop app, after setting up Dropbox Backup

I'm getting a deletion warning on the desktop app, after setting up Dropbox Backup

Mayad
New member | Level 2

I elected to use Dropbox Back up. In the process of getting my files uploaded I received the following message":

Remove "Ortiz, Vicente y Mariana Zavala Informacion Matrimonial, pg 3.jpg" and 736 other items from your Dropbox account and all devices?

If you move these items to "Downloads", they won't be available in Dropbox or on any devices.

Then it offers the options 1. Cancel and 2. Move out of Dropbox.

 

What does this mean????

Will I be losing these files? It sounds to me that either choice means that I will never see these files again. 

1 Reply 1

Nancy
Dropbox Staff

Hi @Mayad, and thanks for posting this on our forum today. 

 

Can you clarify if you took any actions at all on your files, right before this message appeared on your screen? 

 

Are these files that are currently located within your local Dropbox folder? If yes, did you try to drag them to your "Downloads" folder, while Dropbox was still creating a backup? 

 

I’d also appreciate a screenshot of the actual message, to have a visual and further assist.

 

Finally, which computer folders did you set up the Dropbox Backup for?

 

Give me a nudge, when you’re ready.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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