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I only want to use drop box to send big files.

I only want to use drop box to send big files.

purplejulian
Explorer | Level 3

I am confused that when I open it up it says it can't sync any more because it's full, but actually I don't want it to be syncing stuff, I'd like to empty it so I can send some images to someone.

1 Accepted Solution

Accepted Solutions

Re: I only want to use drop box to send big files.

Nancy
Dropboxer

Hi @purplejulian, I hope you’re well!

 

If you check https://www.dropbox.com/home, have these files been deleted from there? If your desktop app has paused syncing, it may be better to delete your files directly via the Dropbox website and then, see if that makes any difference. 

 

In case everything looks normal on your web account, I'd also suggest quitting and re-launching your desktop app to make sure the correct quota is showing there. 

 

Let me know if you need further help, though.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: I only want to use drop box to send big files.

Mark
Super User II

If its full you need to delete what is in it before you can send more. Anything you see at www.dropbox.com/home uses your quota so make sure you have a copy of anything you need to keep and then delete it from that page. THEN you will be able to upload and send more


 


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Re: I only want to use drop box to send big files.

purplejulian
Explorer | Level 3

thanks, yes, I did that on my laptop, and all syncing is on pause. I hope it stays that way! but when I open dropbox from the icon at the top of the screen it still says it's full and I need to upgrade. which I certainly do not want to do, I pay for storage elsewhere. so dropbox seems to me a bit rogue, that in order to use it for transfers i have to have this app which wants to gobble up every screen shot I do and to try to back up my ipod (that is the main thing it had got stuck on, though I never asked it to do that). but strangely on my imac which is where the ipod gets connected drop box is perfectly happy and shows no signs of having tried to back up the ipod. very weird.

Re: I only want to use drop box to send big files.

Nancy
Dropboxer

Hi @purplejulian, I hope you’re well!

 

If you check https://www.dropbox.com/home, have these files been deleted from there? If your desktop app has paused syncing, it may be better to delete your files directly via the Dropbox website and then, see if that makes any difference. 

 

In case everything looks normal on your web account, I'd also suggest quitting and re-launching your desktop app to make sure the correct quota is showing there. 

 

Let me know if you need further help, though.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: I only want to use drop box to send big files.

purplejulian
Explorer | Level 3

thanks very much! actually I have taken the app off everything, and will reinstall if someone asks me to send big files via it.

Re: I only want to use drop box to send big files.

Nancy
Dropboxer

No problem, @purplejulian

 

If you need something else, give me a shout.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropboxer
  • User avatar
    purplejulian Explorer | Level 3
  • User avatar
    Mark Super User II
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