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I organized our folder, but the changes aren't showing up for others accessing it

I organized our folder, but the changes aren't showing up for others accessing it

bdle22
Explorer | Level 4
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Hi, I'd like to ask; I organized our folder in dropbox, why is it that it doesn't reflect on someone who has also access with it? Thanks

1 Accepted Solution

Accepted Solutions

Jackson
Dropbox Staff
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Hello @bdle22, sorry for jumping in.

 

While you can rename and move a shared folder in your account, it is not moved or renamed for the other members of the shared folder.

 

Also when you delete a shared folder from your account, it is not deleted for the other members. The only way to remove it for everyone, is to unshare the folder, if you are the owner.

 

Hope that helps.


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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25 Replies 25

Hannah
Dropbox Staff
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Hey @bdle22, thanks for bringing this to our attention.

 

Can you let me know a little more about the folder?

 

Is it a (shared) folder that is shared between multiple accounts?

 

Or are multiple computers accessing the same folder on the same Dropbox account?

 

Also, did you organize it from the Dropbox folder on your computer, or our website?

 

Let me know and we'll go from there!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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bdle22
Explorer | Level 4
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Hi Ms. Hannah,

It's a (shared) folder that is shared between multiple accounts. I organized it from my end in your website.

Hannah
Dropbox Staff
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Thanks for the update here!

 

Can you give me a bit more info on how you organized it? 

 

Did you move the files in it around, rename them, etc.? 

 

Or did you add/delete any files and these actions do not reflect on the other member's end?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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bdle22
Explorer | Level 4
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Hi,


Yes, I did move the files around and rename them, but it didn't reflect on other members end.

DeeBee1942
Explorer | Level 4
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And I have the identical problem. I had assumed I was doing something wrong since the update, but perhaps not.

Changes I make to the folder are not seen by others - and vice versa.

DeeBee1942
Explorer | Level 4
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The problem seems to have been resolved (or to have resolved itself!). Other accounts in the group report that new and changed files are now visible...

Jay
Dropbox Staff
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Hi @bdle22, are they accessing the folder via the Dropbox site or the Dropbox desktop application?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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DeeBee1942
Explorer | Level 4
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Both, I think - but I’ll check with them

bdle22
Explorer | Level 4
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We are all accessing it on the dropbox website on our desktop. @Jay 

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    bdle22 Explorer | Level 4
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    Jackson Dropbox Staff
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    Hannah Dropbox Staff
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