Showing results for 
Show  only  | Search instead for 
Did you mean: 
We're looking to hear about your experience when using Dropbox in a web browser. What parts of Dropbox feels very slow to you and takes a lot of time to get done? What are you trying to do in the Dropbox web browser when you experience slowness? Tell us right here.

Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reply and help

Indexing Problem

Indexing Problem

New member | Level 2

I am experiencing an indexing problem. Dropbox is stuck indexing 8 files (I have no idea which they are). It appears to be affecting the overall functioning of Windows 10 file management. Eg the computer takes a long time to create a new directory, it just hangs for 10 seconds or so.  I also can't cut and paste files say from Camera Uploads to other non Dropbox locations on my hard drive. The computer just hangs and sometimes blues out entirely on the screen. After about 30 seconds Windows recovers.


I uninstalled Dropbox and that that seemed to sort everything out. I tried reinstalling Dropbox and above problems are back. If I can't resolve this I going to have to abandon Dropbox completely and use another cloud service.

1 Reply 1

Re: Indexing Problem


Hi there @rovertf; welcome to the Community and sorry to hear about your syncing issue.


Can you please send me a screenshot of the exact status of the app as shown within your system tray? Is it stuck at this specific number of files for a while now I assume?


Let me know what you find and we'll take it from there. 

Community Moderator @ Dropbox

Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

Who's talking

Top contributors to this post

  • User avatar
    Walter Dropboxer
What do Dropbox user levels mean?
Need more support?