Internet or app problems?

[Ngocanh1510]

Hi all,
My phone is now well-connected with wifi that I can approach all web and watch all videos in the internet but Dropbox video.
My friend shared a folder to me in which included any videos that lasts for 2 hours each. Last week I still could watch videos in Dropbox. Today I accessed to videos and I cannot play them. The screen on my mobile phone shows "Couldnt connect to Dropbox. Please check your internet connection and try again".
Has anyone experienced this problem yet? Please help me. Thanks in advance!

[Walter]

Hi @Ngocanh1510; I'm sorry for the late reply.

If you're still having issues with this, can you try another network or cellular data and let me know if you still get the same error?

In case you do, I'd appreciate a screenshot so I can have a visual too.

Thanks! 

[Ngocanh1510]

Hi, 

Thanks for your support. T have still got this problem. Can you please help? 

[Ngocanh1510]

This is the screenshot of my problem.

[Ngocanh1510]

@Walter 

[Walter]

Thanks for following up @Ngocanh1510!

I'm sorry to hear you're still having issues with this, but you haven't mentioned if you've tried any of my suggestions and how they worked out for you so could you please clarify what have you tried so far and the results you got?

Thanks again and I'll be looking forward to your response so we can look further into this. 

[Hadaol]

Are you serious? She said she tried what you suggested and you provided zero help. I have the same issue and I need this fixed now and yes I've tried multiple different devices and multiple different internet connection methods.

[Walter]

Hi @Hadaol; thanks for joining our discussion and I appreciate you took the time to provide me with your feedback on this. 

I'll be glad to help with this, so would you like me to reach out to the email address that's linked to your Community's profile so we can investigate further with account and device specific info? 

Let me know here and we'll take it from there. 

[Hadaol]

Yes that'd be good. There are 5 links with the same issue. Where I can't stream the videos though I was able to on Monday and nothing has changed since then in terms of the links or my dropbox account. My email is [personal information removed by Moderator for security purposes]

[Walter]

Thanks for the swift reply @Hadaol!

I've just sent you a brief message to investigate further so please take a look at your inbox and we'll take it from there.