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Used to be a paying customer 2 years ago. Since I didn't need the service anymore, canceled subscription and didn't login anymore.
Yesterday I ended up needing the files. I was aware the files would be deleted eventually, but I had a backup somewhere else. I don't have it anymore.
So, I tried to open a ticket, but I need to be a paying customer to use that option. But, before subscribing, I´d like to know if Dropbox can restore files deleted from 2 years ago (or even prior to that).
Through a ticket or a extra paying service, if there is anyway to restore my files... Is it possible?
Tnks in advance.
Hi @pwll
No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days.
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Hi @pwll
No its not possible now, sorry. Even if you'd continued paying recovery is only possible for 180 days.
- - - -
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That's a strange answer because I still pay (since 2008) for unlimited file recovery. (Unlimited is much longer than 180 days!)
This is in my subscription:
Unlimited extended version history
€39.00 per year. Unlimited file version history.
So?
If you are on a depreciated product (i.e. what was called Pack-Rat) then you can do different recovery options BUT they were opt in only when they were being phased out - and did so many years ago. There are also various 'versions' of it. For example the one I have is unlimited and free, there was unlimited and a per year fee and also at some point a 1 yr plan. A key point here is if you miss a payment, or often change plans, you may lose it.
However, if you dont have that (and most people now wont) you cannot get it retroactively.
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I still pay for unlimmited version recovery (pack-rat,
5/9/2022
Dropbox Plus - 2TB + Packrat (unlimited version history) (5/9/2022 to 5/9/2023)
Invoice Receipt €158.88
)
But how can i recover a deleted file deleted somewhere between 2016 and 2018?
I just get a (slowwwww) list of deleted files starting from now and going back.
No simple search filename function??
Hi @gbruit, I hope you're doing well!
If I were you, I'd contact our Support team, especially since you're on a paid plan. They could look into this more closely, with account-specific info on their end.
I hope this clarifies!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hello my request has little chance of succeeding but I ask anyway. I deleted files in 2019 out of anger and I would like them back and I only had them on dropbox. Is there a way even if I have to pay?
@CLMY wrote:
Hello my request has little chance of succeeding but I ask anyway. I deleted files in 2019 out of anger and I would like them back and I only had them on dropbox. Is there a way even if I have to pay?
That won't be possible. Files cannot be restored once the recovery period has lapsed (30 or 180 days, depending on account level).
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!