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Lost Files

Gary_Neutral
Helpful | Level 5

I turned off my back up and now the files on my mac and on my dropbox have disapeared - please help as i need to restore urgentyl, thanks Gary

1 Accepted Solution

Accepted Solutions

Re: Lost Files

Gary_Neutral
Helpful | Level 5

Hi Walter, typically keep them on my mac with drobox synced for backup.

 

After much searching i did find a restore option and after several 'challenges' managed to get everything back.

 

Thanks for picking up on this for me.

 

Rgds Gary

View solution in original post

3 Replies 3

Re: Lost Files

Walter
Dropboxer

Hey @Gary_Neutral; welcome to our Community and thanks for using the computer backup feature!

 

Can you please let me know if you chose to leave your files in Dropbox or keep them on your computer upon disabling the feature?

 

If you can't find them locally on your computer, do you see any sign of them in your account's homepage, the deleted files page or the events page? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost Files

Gary_Neutral
Helpful | Level 5

Hi Walter, typically keep them on my mac with drobox synced for backup.

 

After much searching i did find a restore option and after several 'challenges' managed to get everything back.

 

Thanks for picking up on this for me.

 

Rgds Gary

Re: Lost Files

Walter
Dropboxer

No worries, Gary; I'm just glad to hear it's sorted now. 

 

See you around the Community and have a wonderful new Year!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Gary_Neutral Helpful | Level 5
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