Lost access to my Dropbox folders and files while using Revu on my iPad

[glzundel]

Have used Bluebeam Revu for years on my macs and my iPad, 3 days ago when clicking on my dropbox account, my folders and files were no longer there, tried help desks at both Bluebeam and Dropbox, and neither were able to resolve the issue after multiple reinstalls, even erasing my iPad and reinstalling everything --- both companies as is typical these days said sorry its not their problem call the other -- customer service doesn't mean what it used too

[Lusil]

Hi @glzundel, thanks for reaching out to us. 

Out of curiosity, did you make sure that you're signed in to the same Dropbox account as the one that should contain these files? 

• Website - your General tab in your Settings.
• Mobile app - Account tab.

If it is the same account, can you find any additional information regarding these files in your events page? 

Finally, since you mention that you contacted our Support team, could you let me know the ticket ID (eg. #1234567) associated with the interaction?

Keep me posted!

[glzundel]

I have only one account, able to access the files I need thru Bluebeam Revu by using Box (which I just Joined) but no longer able to view them thru Dropbox account, not sure if it's because of an ios update?  very frustrating when both companies say its not there end call the other

[Lusil]

Thanks for getting back to me, @glzundel. 

Are you having trouble finding them on the mobile app and the website? 

Could you check your events page for any additional information? 

Let me know what you find, cheers!

[glzundel]

Only issue is with Bluebeam Revu accessing files, and had no issue there for several years prior

canoot locate the Events page when logged in on line, how do I access it?

[glzundel]

This is incredibly frustrating, lack of concern for customers issues is amazing

[Mark]

Can you see your files via the Dropbox app and at www.dropbox.com/home ? If so Dropbox is working and it is down to Revu to fix the issue with their software. There are plenty of people on here who will help them including dedicated forums. 

However, Dropbox simply cannot fix issues with another companies code within there applications - I mean after all, how would Dropbox get the updated code in to the app?

[glzundel]

No clue, they say its not their issue, its a dropbox issue, I'm stuck in the middle. Someone from Dropbox should talk to someone from Bluebeam (or visa versa) -- that's called taking care of your customer in my world, required to stay in business

[Mark]

And Dropbox will - if Revu reaches out to them. 

Ultimately it is them who is broke so they need to at least attempt to fix it. Send them this link and suggest they come to the Developer forums: https://www.dropbox.com/developers