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Lost all my data. Can I restore them somehow?

Lost all my data. Can I restore them somehow?

danielb2
New member | Level 2

HI

I have a big problem with my dropbox account. All my files have disappered. Almost a Tera !!! Where are they? What can I do ? There is no adress email to contact on the website. I am in France. Can you help me?

Thank you

Best regards

Daniel B

4 Replies 4

Re: LOST ALL MY DATAS !!!

Mark
Super User II

What is www.dropbox.com/events showing?


 


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Re: LOST ALL MY DATAS !!!

danielb2
New member | Level 2

It shows 3 events and the latesdt is one hour ago ... And I have this drop box since 4 years ... !!!

Re: LOST ALL MY DATAS !!!

Mark
Super User II

If its only showing three events then a few things have possibly happened.... you are logged in to the wrong account or you have not used it in so long that the account has been marked inactive and so deleted. If thats the case the data is unrecoverable I'm afraid. 

 

When you said you had 1TB of data stored I assume that was a paid account - did you keep payments up?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: LOST ALL MY DATAS !!!

danielb2
New member | Level 2

Off course. In fact I had a problem with my Mac and had to upgrade the OS. It turns bad and I had to delete everything on my Mac in order to put the new OS .... And now my dropbox is empty with only 3 pictures on it from 2013 that I don't know ...

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    danielb2 New member | Level 2
  • User avatar
    Mark Super User II
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