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Lost my entire Dropbox password data

Lost my entire Dropbox password data

Mike M.154
Explorer | Level 4

I am installling on a new IPad.  It didn’t work so I chose ‘reset’ and lost ALL my passwords across everything.  Any idea if I can recover them?  It’s a disaster - so easy to inadvertently do without any warning

 

3 Replies 3

Re: Lost my entire Dropbox password data

Walter
Dropboxer

Hey @Mike M.154, sorry to hear you're having issues with this.

 

If you happen to have access to a previously connected device or web browser, can you please let me know if you've tried accessing your Dropbox Passwords information through a web browser instead of the app for the iPad? 

 

Let me know what you find and we'll take it from there, Mike. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Lost my entire Dropbox password data

Mike M.154
Explorer | Level 4

Thanks.  I have avoided logging on on my laptop in case I disrupted things further.  When I try to it asks for verification from my iPad so that it can sync everything - but that would propagate the problem (maybe) - so I haven't done that.  Should I?

Re: Lost my entire Dropbox password data

Walter
Dropboxer

Could you clarify if you have the recovery words saved somewhere in order to login from your computer without needing the verification from the iPad @Mike M.154?

 

Also, do you happen to have installed the Passwords app on another device? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Walter Dropboxer
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    Mike M.154 Explorer | Level 4
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